Ordering Information

You can order with confidence at RealHomeTheatersStore.com

RealHomeTheatersStore.com is owned and operated by a custom home theater design and installation company. We can assist you with installation advice as well as product selection. So, buy with confidence knowing we stand behind all the products we sell because, we also sell all of the products found online to our local customers and we are driven to provide the highest level of customer satisfaction in the industry.

RealHomeTheatersStore.com is Powered by Volusion Shopping Cart Software. Entering credit card data in the RealHomeTheatersStore.com order form is secure and safe.

Contact Information

Real Home Theaters
A New Location on West End Ave COMING SOON!

Phone Orders:

Business Hours: M-Fri, 9am - 5pm, CST
Direct Line: 615-469-7736
Fax Orders: 615-301-1644
Sales@RealHomeTheaters.com

RealHomeTheatersStore.com Ordering, Shipping and Return Information:

Your Order:

For questions about your order, please feel free to email us at Support@RealHomeTheaters.com. We will get back to you within 24 hours or less.

Shipping Cost Calculation and Taxes

Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping cost on the order and you will be given the chance to view the charges before you place the order.

Most orders are tax free at this time. Tennessee originating orders are subject to a 9.25% sales tax.

Order Cancellation

You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order cancelled after the 30 minute period is subject to a 10% cancellation fee times the value the items cancelled. No order is cancellable after it enters shipping process. Orders are processed in our system within 30 minutes of ordering.

Back orders can be cancelled without penalty unless they have shipped.

Special ordered items that are identified with Special Order like home theater loungers, home entertainment centers, home theater lighting, carpeting, and personalized items can not be cancelled for any reason.

Estimated Shipping Time Frames:

We have set up a timetable for shipping. We will be using business days as a timeframe. A business day is any day not a weekend or holiday. For example, if you order a product Friday night at 6pm after business hours and the product ships in two business days, your shipping date at latest will be the following Tuesday. We ship most products by UPS ground and FedEx ground.

In rare occurrences, some products will be back ordered or special ordered. We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you. If you would like to pay for upgraded shipping on your order, please contact us at Sales@RealHomeTheaters.com or 615-469-7736.

Shipping Time Frame: The number of business days from the time you place your order to the time the product ships. Ship time frame logos are located within description of each item in the following manner. Contact us for more info on this ship timeframe. If you would like to buy with upgraded shipping, please contact us to order your item over the phone at 615-469-7736

If you order multiple items, some items ship faster than others and you will receive status by email on each item. We do not guarantee these times but we have a 99% track record in most cases for these time periods

Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping on the order and you then be given the chance to view the charges before you place the order.

Shipping Outside the Continental U.S. 48 states, International Orders

Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, RealHomeTheatersStore.com would only accept wire transfer of funds for these orders. In some cases, we can ship product direct to that country. Please email your address, country or origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.

These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.

Duties, Taxes, Tariffs, Brokerage fee's and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.

Credit Card Charges:

Please be advised that your credit card statement will be processed through RealHomeTheaters. The statement will read RealHomeTheaters. We accept Visa and MasterCard. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.

Fraud Protection System: RealHomeTheaters can not prevent fraudulent parties from placing orders on our web site however we will not process and ship any fraudulent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for printed identification before processing and shipping orders.

Safe Delivery:

We guarantee that any purchases made at RealHomeTheatersStore.com will arrive in perfect condition, please open and inspect merchandise immediately. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us, at Support@RealHomeTheaters.com for replacement or repair information. You must notify us within 30 days if a product is damaged, defective or has missing parts. After 30 days we are not responsible for defective or damaged products.

Our Return Policy:

Return policy all depends on products ordered, please read carefully below. If you have questions, contact us at Sales@RealHomeTheaters.com.

Audio/Video Electronics Returns: This includes DVD players, VCRs, Remotes, Speakers, Receivers, Home Theater in a box systems, Video Processors, Cables and other electronic products. E-mail your Request for RA # to Support@RealHomeTheaters.com. Requests must be made within 15 days of receipt of product. All defective returns are for an exchange only. For non defective returns, products must be factory sealed, unopened. We will not issue ra # for opened electronic merchandise for non defective products. For defective returns, we will issue ra # upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Some unopened non defective returns on items including remotes, plasma TVs, video processors and projectors and other electronics are subject to a restocking fee between 15% and 25%. We highly recommend that you educate yourself on the features and benefits of electronics products before purchasing. Most electronics product carry at least a 1 year factory warranty on labor and parts. This will cover most defects after the 15 day period.

Accessories & All Other Items: If you are ever unhappy with a purchase made at RealHomeTheatersStore.com, simply email us at Support@RealHomeTheaters.com to request a return authorization number within 30 days of receiving your purchase (not including audio/video electronics). A credit will not be issued in the event that items are returned without authorization. An authorization will only be given if items are resalable in new condition. Some accessory items have a restock fees between 15% and 25% including TV and speaker, av mounts, projector mounts, plasma mounts, projection screens and all over $500. If Audio Video furniture is installed or put together in anyway then we can not take the furniture back to our warehouses. Any customized item or item that is designated as Special Order is not returnable for any reason. In the case of refused shipments, RealHomeTheatersStore.com will automatically assess a 25% restock fee unless RealHomeTheatersStore.com requests that you refuse the shipment.

Open Box Items or Refurbished Items: All sales final, no returns on these items, no exceptions.

For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.

Some items including plasma TVs, projectors, plasma mounts, ceiling mounts and screens are subject to a restocking fee between 15% and 25%. No returns on customized items. All refused shipments will be assessed an automatic 25% restock fee.

International Orders, all sales final, no returns or refunds.

Your satisfaction is very important to us. Contact our Customer Care department at Support@RealHomeTheaters.com if you have additional questions about returns.

Your Privacy:

All personal information collected by RealHomeTheatersStore.com is kept confidential. We will never share, trade or sell any of this information to any third parties. We're 100% committed to protecting your privacy.

Security:

We use the Authorize.net commerce system which is an industry leader on the internet. All your information is properly encrypted. In order to secure your personal information, we have taken necessary steps to provide a number of security measures to our customers for safe and secure electronic commerce.

Coupon Rules:

If you have a coupon code. Coupons can not be applied after orders are placed. We can accept one coupon per person per order within a 45 day period.